Privacy Policy and Terms of Service

UR Creative Studio LLC · Effective November 9, 2026

Privacy Policy

This policy explains what information UR Creative Studio LLC ("we", "us") collects through urcreativestudio.com, our booking pages, chat and messages, and how we use it. We wrote it in plain language. If anything is unclear, email [email protected].

Information we collect

• Details you give us: your name, email, phone number, business name and anything you type into a form, quiz, booking page or chat.
• Booking details: the time you choose and any notes you add.
• Payment details: if you buy a plan, payments are handled by our payment processor (Stripe). We do not see or store your full card number.
• Messages: emails, texts and chat conversations between you and us.
• Basic website data: pages visited, device and browser type, and approximate location, collected through cookies and similar tools so the site works and we can understand how it's used.

How we use it

• To answer your questions and hold the calls you book.
• To set up and run the services you buy, and to send receipts and account notices.
• To send follow-up emails or texts you've agreed to receive. You can stop these at any time.
• To improve our website, messages and services.
• To meet legal, tax and security obligations.

Who we share it with

We do not sell your information. We share it only with service providers that help us run the business, such as our website, booking and messaging platform, email and text delivery providers, AI service providers, payment processor and video meeting tool. They may use it only to provide their service to us. We may also share information if the law requires it, or as part of a sale or reorganization of the business.

How long we keep it

We keep your information while you are a client or in contact with us, and afterwards only as long as needed for legal, tax or record-keeping reasons. You can ask us to delete it sooner.

Your choices

• Unsubscribe from emails using the link in any email.
• Reply STOP to any text to stop texts.
• Email us to see, correct, export or delete the information we hold about you. Depending on where you live, you may have additional rights under local law, and we will honor them.

Security

We use reputable providers, secure connections and limited access to protect your information. No system is completely secure, so please don't send sensitive details such as card numbers or passwords through chat, text or email.

Children

Our services are for businesses and adults. We do not knowingly collect information from children under 13.

AI chat assistant

• The chat on our website is answered by an AI assistant. It tells you it is an AI and answers using information we've approved about our services, plans and booking.
• Your chat messages are processed by our AI service providers to generate replies. They are saved in our inbox, and we review them to check answers and follow up.
• The assistant can book a call for you. It does not give legal, tax, financial or medical advice.
• Please don't share sensitive personal information in the chat. You can ask for a person at any time, or email us instead.

Text messages

If you give us your mobile number and agree to receive texts, we use it only to send the messages described in the Text messages section below. Mobile numbers and texting consent are never shared with or sold to third parties or affiliates for their marketing.

Changes to this policy

If we change this policy, we will update the date at the top of this page.

Terms of Service

These terms apply when you use urcreativestudio.com or buy a plan from UR Creative Studio LLC. By booking a call or buying a plan, you agree to them.

What we provide

We set up and support online tools for small businesses, such as websites, online booking, payments, customer messages, review requests and AI assistants, as described in the plan you choose. The exact setup is agreed on your planning call and can be adjusted over time.

Plans, fees and billing

• Each plan has a one-time setup fee and a monthly or yearly fee, shown on our website and at checkout.
• The setup fee is charged at purchase. Monthly or yearly fees renew automatically until you cancel.
• Plans have a 3-month minimum. After that, you can cancel at any time and your plan ends at the close of the billing period you've paid for.
• Usage such as text messages, phone minutes and AI replies is billed at cost, separately from your plan fee.
• Setup fees are not refundable once setup work has started. Paid monthly or yearly periods are not refunded, except where the law requires it.
• Founding offer pricing applies only to the first 10 clients and only to the setup fee.

Your responsibilities

• Give us accurate information about your business, and content you have the right to use, such as text, photos and logos.
• Review and approve the wording of your website, messages and AI assistant before going live.
• Use the tools lawfully, including getting your customers' permission before sending them marketing emails or texts, and honoring opt-out requests.
• Keep your login details private.

Ownership

You own your business content, your customer list and your messages, and you can export them at any time. We own our own templates, methods and materials, and give you the right to use them for your business while you are a client.

AI features

AI assistants can make mistakes. They answer using information you approve, and you are responsible for checking that information is correct and up to date. We review conversations during setup and adjust the assistant as needed, but we cannot guarantee every answer.

Third-party services

Our services rely on outside providers for hosting, messaging, payments and AI. Their availability and their own terms are outside our control, but we will help you resolve any issues that come up.

Limitation of liability

We work hard to keep everything running, but our services are provided "as is". To the extent the law allows, we are not liable for indirect or lost-profit damages, and our total liability is limited to the fees you paid us in the 3 months before the claim.

Ending service

You can cancel as described above. We may pause or end service if fees are unpaid or the tools are used unlawfully, after notice where reasonable. When service ends, we will help you export your content and customer list.

Governing law

These terms are governed by the laws of the State of Florida, United States.

Text messages

• How often: message frequency varies.
• Cost: message and data rates may apply.
• Stop: reply STOP at any time to unsubscribe. You will get one message confirming you've opted out.
• Help: reply HELP, or email [email protected].
• Carriers are not liable for delayed or undelivered messages.
• Your mobile number and texting consent are not shared with third parties for their marketing. See our Privacy Policy.

Contact

UR Creative Studio LLC, 7901 4th Street N, Suite 300, St. Petersburg, FL 33702. Email: [email protected]